- The users will have to bear a minimum shipping/delivery cost of Zero depending upon the products which is informed at the time of making the purchase. The shipping/delivery costs are not fixed and shall vary depending upon delivery/shipping location/pin code provided by the user or other issues that might affect timely delivery.
- The delivery of the product might get delayed in the event of unforeseen circumstances beyond the control of the Seller. However, the Seller shall not be liable for any delay as the time for delivery/shipping depends upon factors such as location, availability, reach of our delivery partners, etc.
- The Seller shall not be liable for any issues with respect to the delivery of the product [such as tampered product, theft or product missing in transit].
- The Seller shall not be liable for any uncertain event beyond the control of the Seller [such as lockdown due to pandemic, earthquakes, explosion, transport vehicle containing items/goods colliding or overturning, loading and unloading of goods, accidental or impact damage, etc.]. Rest assured the happening of such event is extremely rare.
- If a user refuses to accept an order after it has been dispatched/shipped/or put in transit, the product(s) will be processed as return, cancellation for such products is possible only until the cancel option is available on the website or mobile application and not thereafter.
- The Seller shall not be obligated to refund the price of the product if the User refuses to accept the order at the doorstep for any reason (pre-paid as well as Cash-on-delivery orders). If a re-delivery is required/requested, the User will be charged an additional fee.
- The User is responsible for all shipping costs associated with returns and exchanges. The shipping cost is non-refundable and will be depended upon the item returned. In the event that the User fails to pay the shipping cost, the applicable amount will be deducted from the User’s refund.
- We do not provide shipping for any of the digital products.
If you have any further questions or clarifications, please reach out to us at Support@altrous.com.